Privacy Policy

Last updated: 07-July-2025

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or purchase our abacus products. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

Contact Details: Name, email address, phone number
Shipping Information: Delivery address, PIN code, city, state
Payment Information: Billing address, payment method details
Account Information: Username, password, order history

2.2 Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, click patterns
Cookies: Session cookies, preference cookies, analytics cookies
Location Data: General location based on IP address

2.3 Voluntary Information

Reviews and Ratings: Product feedback and testimonials
Customer Support: Communications and support requests
Newsletter: Email subscription preferences
Survey Responses: Feedback and market research data

3. How We Use Your Information

3.1 Order Processing

Processing and fulfilling your orders
Payment processing and verification
Shipping and delivery coordination
Order confirmation and updates

3.2 Customer Service

Responding to inquiries and support requests
Handling returns, refunds, and exchanges
Resolving complaints and disputes
Providing product information and assistance

3.3 Marketing and Communication

Sending promotional emails and newsletters
Notifying about new products and offers
Personalizing website content and recommendations
Conducting market research and surveys

3.4 Legal and Security

Preventing fraud and unauthorized access
Complying with legal obligations
Enforcing terms and conditions
Protecting our rights and interests

4. Information Sharing

4.1 Third-Party Service Providers

We share information with:

Payment Processors: For secure payment processing
Shipping Partners: For order delivery and tracking
Technology Providers: For website hosting and maintenance
Analytics Services: For website performance analysis

4.2 Legal Requirements

We may disclose information when:

Required by law or legal process
Protecting our rights or property
Preventing fraud or illegal activities
Ensuring user safety and security

4.3 Business Transfers

In case of merger, acquisition, or sale, your information may be transferred to the new entity with appropriate safeguards.

4.4 No Sale of Personal Data

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

5. Data Security

5.1 Security Measures

Encryption: SSL encryption for data transmission
Secure Storage: Protected servers and databases
Access Controls: Limited access to authorized personnel
Regular Updates: Security patches and system updates

5.2 Payment Security

PCI Compliance: Following payment card industry standards
Secure Gateways: Using trusted payment processors
No Storage: We don’t store complete payment card details
Tokenization: Secure token-based transactions

5.3 Data Breach Response

Immediate assessment and containment
Notification to affected users within 72 hours
Cooperation with authorities if required
Implementation of additional security measures

6. Your Rights and Choices

6.1 Access and Update

View and update your account information
Request copies of your personal data
Correct inaccurate information
Update communication preferences

6.2 Data Deletion

Request deletion of your account and data
Right to be forgotten (with legal exceptions)
Retention for legitimate business purposes
Compliance with legal requirements

6.3 Marketing Preferences

Unsubscribe from promotional emails
Opt-out of SMS marketing
Manage cookie preferences
Control personalized advertising

6.4 Data Portability

Request data in machine-readable format
Transfer data to another service provider
Export order history and account information

7. Cookies and Tracking

7.1 Types of Cookies

Essential Cookies: Required for website functionality
Performance Cookies: Analytics and site improvement
Preference Cookies: Remember your settings
Marketing Cookies: Personalized advertising

7.2 Cookie Management

Browser settings to control cookies
Opt-out of non-essential cookies
Third-party cookie policies
Cookie consent preferences

7.3 Analytics and Advertising

Google Analytics for website analysis
Social media pixels for advertising
Retargeting and remarketing cookies
Interest-based advertising

8. Data Retention

8.1 Retention Periods

Account Data: While account is active plus 3 years
Order Information: 7 years for accounting purposes
Support Records: 3 years after resolution
Marketing Data: Until unsubscribe or 2 years of inactivity

8.2 Legal Requirements

Tax and accounting record retention
Consumer protection law compliance
Evidence preservation for legal proceedings
Regulatory compliance requirements

9. Children’s Privacy

9.1 Age Restrictions

Website intended for users 18 years and older
No knowingly collecting data from children under 13
Parental consent required for minors
Special protection for children’s data

9.2 Educational Use

Abacus products often used by children
Parents responsible for purchase and consent
Educational institution orders handled separately
Privacy protection for young learners

10. International Transfers

10.1 Data Location

Primary data storage in India
Cloud services may involve international transfers
Adequate protection measures in place
Compliance with applicable laws

10.2 Cross-Border Safeguards

Standard contractual clauses
Adequacy decisions where applicable
User consent for transfers
Regular review of transfer mechanisms

11. Updates to This Policy

11.1 Policy Changes

Regular review and updates as needed
Notification of material changes
Effective date of changes
Continued use implies acceptance

11.2 Version Control

Date of last update clearly marked
Previous versions available on request
Change log maintained internally
User notification methods

12. Contact Information

For privacy-related questions, requests, or concerns:

Privacy Officer:

Email: lavine4u@gmail.com
Phone: +91 99441 34214
WhatsApp: +91 99441 34214
Hours: Monday to Saturday, 9 AM to 6 PM IST

Postal Address: [Your Complete Business Address]

13. Regulatory Compliance

13.1 Indian Laws

Information Technology Act, 2000
Personal Data Protection Bill (when enacted)
Consumer Protection Act, 2019
Other applicable Indian regulations

13.2 Industry Standards

Payment Card Industry (PCI) standards
ISO 27001 security standards
E-commerce best practices
Data protection frameworks

14. Grievance Redressal

14.1 Complaint Process

Contact our privacy officer
Detailed investigation within 30 days
Written response with resolution
Escalation to regulatory authorities if needed

14.2 External Authorities

Cyber Crime Cell for serious violations
Consumer Forums for disputes
Data Protection Authority (when established)
Court jurisdiction in Coimbatore

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.