Last updated: 07-July-2025
1. Refund Eligibility
1.1 Eligible Scenarios
Refunds are available for:
- Defective or damaged products received
- Wrong product delivered
- Products not matching description
- Order cancellation before shipment
- Non-delivery of order after maximum delivery timeline
1.2 Refund Window
- 7 days from delivery date to request refund
- Refund requests must be initiated within this period
- No refunds processed after 7-day window expires
2. Refund Process
2.1 Initiating Refund
- Contact customer support within 7 days of delivery
- Provide order number and reason for refund
- Submit photos if claiming damage/defect
- Receive refund approval and return instructions
- Return product as per instructions
2.2 Product Return Requirements
- Product must be unused and in original condition
- Original packaging and accessories required
- Return shipping label provided for eligible cases
- Product inspection upon receipt
3. Refund Timeline
3.1 Processing Schedule
- Product Inspection: 2-3 business days after receiving returned item
- Refund Approval: 1-2 business days after inspection
- Refund Processing: 5-7 business days after approval
- Bank Credit: 3-5 additional business days (varies by bank)
3.2 Total Timeline
- Online Payments: 7-15 business days from return initiation
- Cash on Delivery: 10-15 business days from return initiation
4. Refund Methods
4.1 Original Payment Method
- Credit/Debit card refunds to original card
- Net banking refunds to original account
- UPI refunds to original UPI ID
- Wallet refunds to original wallet
4.2 Cash on Delivery Orders
- Refunds via bank transfer (NEFT/IMPS)
- Bank account details required
- Additional verification for security
5. Refund Amount
5.1 Full Refund
- Product price refunded in full
- Applicable taxes refunded
- Original shipping charges refunded (for defective products only)
5.2 Partial Refund
- Minor defects may qualify for partial refund
- Negotiated on case-by-case basis
- Customer consent required
5.3 Non-Refundable Charges
- Shipping charges (except for defective products)
- Cash on Delivery handling charges
- Express delivery charges (unless our error)
6. Cancellation Refunds
6.1 Pre-Shipment Cancellation
- 100% refund if cancelled before shipment
- Refund processed within 3-5 business days
- No questions asked cancellation
6.2 Post-Shipment Cancellation
- Standard return policy applies
- Return shipping charges may apply
- Refund after product return and inspection
7. Refund Conditions
7.1 Eligible Products
- All abacus products in original condition
- Unused educational materials
- Defective or damaged items
7.2 Non-Eligible Products
- Products damaged due to misuse
- Products beyond 7-day return window
- Custom or personalized items
- Products with missing accessories
8. Dispute Resolution
8.1 Refund Disputes
- Contact customer support for resolution
- Provide supporting evidence
- Response within 24-48 hours
8.2 Escalation Process
- Unresolved disputes escalated to management
- Final decision within 5-7 business days
- Decision communicated via email
9. Special Circumstances
9.1 Bulk Orders
- Special refund terms for orders above 50 units
- Partial refunds may be considered
- Contact sales team for bulk order refunds
9.2 Promotional Orders
- Refunds subject to promotional terms
- Discount amounts may be deducted
- Free gifts must be returned
10. Contact Information
For refund requests and queries:
Customer Support:
- Email: lavine4u@gmail.com
- Phone: +91 99441 34214
- WhatsApp: +91 99441 34214
- Hours: Monday to Saturday, 9 AM to 6 PM IST
11. Important Notes
11.1 Verification Process
- Identity verification required for refund processing
- Order details must match customer information
- Additional verification for high-value orders
11.2 Refund Tracking
- Refund status updates via SMS and email
- Track refund progress on website
- Customer support available for assistance
11.3 Bank Processing
- Refund processing time varies by bank
- Contact bank if refund not received within stated timeline
- Provide transaction reference for bank queries
12. Policy Updates
This refund policy may be updated periodically. Changes will be effective from the date of posting on our website. Continued use of our services constitutes acceptance of the updated policy.
13. Legal Compliance
This refund policy complies with Indian consumer protection laws and e-commerce regulations. For any legal disputes, courts in Coimbatore shall have exclusive jurisdiction.
For immediate assistance with refund requests, please contact our customer support team using the contact details provided above.