Last updated: 07-July-2025
Shipping Policy
1. Shipping Coverage
We deliver abacus products across India to all serviceable PIN codes through our trusted logistics partners.
2. Delivery Timeline
- Standard Delivery: 5-7 business days
- Express Delivery: 2-3 business days (major cities only)
- Remote Areas: 7-10 business days
Note: Delivery times may vary due to weather conditions, festivals, or unforeseen circumstances.
3. Shipping Charges
- Free Shipping: Orders above ₹500
- Standard Shipping: ₹50 for orders below ₹500
- Express Shipping: Additional ₹100 (where available)
- Cash on Delivery: Additional ₹30 handling charges
4. Order Processing
- Orders placed before 2 PM are processed the same day
- Orders placed after 2 PM are processed the next business day
- Weekend orders are processed on Monday
- Processing time: 1-2 business days
5. Shipping Restrictions
- Some remote PIN codes may not be serviceable
- Bulk orders (50+ pieces) may require additional processing time
- International shipping currently not available
6. Order Tracking
- Tracking details sent via SMS and email once shipped
- Track your order on our website using order ID
- Customer support available for tracking assistance
Return Policy
1. Return Window
- 7 days from delivery date to initiate returns
- Return requests must be raised within this period
- No returns accepted after 7 days
2. Return Conditions
Products eligible for return must be:
- Unused and in original condition
- In original packaging with all accessories
- Free from scratches, damage, or wear
- Accompanied by original invoice/receipt
3. Non-Returnable Items
- Products damaged due to misuse
- Products with missing parts or accessories
- Custom or personalized abacus products
- Products returned after 7-day window
4. Return Process
- Initiate Return: Contact customer support or use website return option
- Return Approval: We’ll verify eligibility and provide return instructions
- Package Product: Pack securely in original packaging
- Pickup/Drop: Schedule pickup or drop at designated location
- Inspection: Products inspected upon receipt
- Refund Processing: Refund initiated after successful inspection
5. Return Shipping
- Defective Products: Free return shipping
- Customer Preference: Return shipping charges borne by customer
- Wrong Product Sent: Free return shipping with replacement
6. Refund Timeline
- Inspection: 2-3 business days after receiving returned product
- Refund Processing: 5-7 business days after approval
- Bank Credit: 3-5 additional business days depending on bank
7. Refund Method
- Refunds credited to original payment method
- Cash on Delivery orders refunded via bank transfer
- Shipping charges non-refundable (except for defective products)
Exchange Policy
1. Exchange Eligibility
- Same conditions as return policy apply
- Exchange allowed within 7 days of delivery
- Product must be in original condition
2. Exchange Process
- Contact customer support for exchange request
- Provide reason for exchange
- Get exchange approval and instructions
- Send product back with original packaging
- Receive replacement product after inspection
3. Exchange Shipping
- Customer bears shipping cost for both directions
- Free exchange shipping for defective products
- Price difference paid/refunded for different models
Damaged/Defective Products
1. Reporting Damage
- Report within 24 hours of delivery
- Provide photos of damaged product and packaging
- Contact customer support immediately
2. Resolution
- Minor Damage: Partial refund or replacement
- Major Damage: Full replacement or refund
- Manufacturing Defect: Free replacement under warranty
3. Verification
- Our quality team verifies damage claims
- False claims may result in account suspension
- Genuine cases resolved within 48 hours
Customer Support
Contact Information
- Email: lavine4u@gmail.com
- Phone: +91 99441 34214
- WhatsApp:+91 99441 34214
- Hours: Monday to Saturday, 9 AM to 6 PM IST
Support Services
- Order tracking assistance
- Return/exchange guidance
- Product information
- Complaint resolution
Important Notes
1. Policy Updates
- Policy may change without prior notice
- Check website for latest version
- Changes effective from updated date
2. Bulk Orders
- Special shipping and return terms for bulk orders
- Contact sales team for bulk order policies
- Minimum order quantity may apply
3. Festival Seasons
- Extended delivery times during festivals
- Return processing may be delayed
- Advance notice provided for delays
4. Force Majeure
- Natural disasters, strikes, or unforeseen events may affect delivery
- Not liable for delays due to circumstances beyond control
- Customers notified of any significant delays
For any questions or concerns regarding shipping and returns, please contact our customer support team.